February 1^st is known around the world as Time to Talk Day. This is a national day that encourages individuals to have an open dialogue about their mental health and to be supportive of others.

In this DocTalk article, Magellan Healthcare’s Medical Director Dr. Chris Squillaro shares why the act of talking about mental health is so important, the common misconceptions about mental health, and advice on how to approach the conversation for all age groups.

Q: In your opinion, why is it important to talk openly about mental health?

Dr. Chris Squillaro: Open conversation is important to communicate our feelings and emotions.  Without the ability to share the things that we are feeling inside, they can become confusing, which can feel out-of-control and lead to worsening emotions and possibly behavior.  Conversing about mental health also normalizes the subject matter.  The more frequently mental health is openly discussed the more accustomed we become to discuss it within our relationships and as a society.  Lastly, talking about it helps us to realize that we are not alone.  Since mental health and substance use is so prevalent in our culture, every one of us likely has a connection to someone struggling with one or the other.

Conversely, not openly discussing mental health has no benefit.  History has already shown that this only leads to stigma and worsens the potential problems associated with unaddressed mental health conditions.  If we’re not openly discussing it, we’re also not openly seeking solutions when needed.

Q: In 2024, what do you think is the biggest misconception about mental health?

Dr. Squillaro: That mental health issues are resolving as fast as our concerns about COVID.  Even though we are moving away from the day-to-day threat of COVID to us and our loved ones, mental health and the mental health system are far from recovered.  We are seeing consequences both in terms of children and adolescents who lost social connection at critical junctures in their development and are struggling to catch up from the delay.  This not only impacts them but also their family unit and their community.  The increase in alcohol and drug use that occurred during the height of the pandemic was not resolved.  Many of the people who developed addictions are just now starting to seek help and there are many who have not realized that there is a problem.

At the same time there is a greater need as the delivery of mental health services shifted.  Services moved from primarily face-to-face to virtual.  With this came a shift in the workforce.  Many mental health workers sought virtual positions and left critical services that required face-to-face interaction.  This left vacancies that have not been filled.  Every service in every level of care is experiencing staffing shortages.  The misconception is that as society normalizes, the mental health system has normalized and can accommodate the demand.  However, we are not seeing that same level of normalization at a time when it is needed.

Q: How do you think we can create a more supportive and understanding community when it comes to mental health?

Dr. Squillaro: It starts in the home.  Each generation has gotten better at this.  The best way to influence change is to teach our young.  More knowledgeable and understanding parents teach their children acceptance.  These children then begin to make a difference as they interact in the community and in school.  As the members of the generation mature, they create a more compassionate and embracing community.  When children grow up with these concepts that are taught and modeled in the home, their thinking and behavior is more solidified and less likely to be influenced by many of the external influences that continue to be intolerant.  I doubt anyone feels that society will eliminate extreme points of view that preach intolerance.  But the hope is that these extremes get smaller with the majority being a community that is accepting and supportive.

Q: What role can friends, family, or colleagues play in supporting mental well-being, and how can they contribute positively to someone who may have mental health struggles?

Dr. Squillaro: In terms of having tougher conversations and feeling safe to communicate about mental health and mental health struggles, family and friends are critical. They contribute to each other’s lives by caring and having the best of intentions, even when saying things that aren’t always easy to hear or when someone isn’t necessarily ready for help.  Many times, family and friends will be the first to identify when something is wrong and should be the first to speak up.  The most positive thing you can do for someone is to let them know what you’re seeing and that you are a person they can come to for help.  They may not be ready in that moment and they may need additional encouragement, but being there is the hardest and best thing to do.

On the other end, as things begin to improve, they will also likely see it first.  They can encourage and provide that perspective to continue instilling hope.  They can walk the recovery journey with their loved ones and make the connection even stronger.

Q: What advice would you give to someone hesitant to talk about their mental health issues?

Dr. Squillaro: An analogy I use to make this point is that emotions are like water.  Eventually, there is nothing that can hold it back and when it breaks through, it is one of the most transformative and potentially destructive forces on the planet.  Hesitating to talk about mental health doesn’t mean it’s not there.  We’re only able to hold it back for so long before the pressure becomes so great that we no longer control how it comes out and what it destroys.  Talking about mental health is like choosing to release the pressure and having a more constructive say as to how those emotions come out.

Q: Can you share 3-4 ways to begin an open dialogue with someone about your need for support?

• Identify the issue – you don’t need to know exactly what is wrong, only that your emotions are affecting your functioning.
• Identify someone who has historically made you feel safe.
• Take a risk – anxiety is about feeling conflicted. Choosing to move forward despite that feeling is how you begin to change take control of it.
• Gather information – after you’ve taken one risk, a second, third or more becomes easier. In that process, collect what people tell you and find your own path forward.

Q: Are there unique ways to approach a discussion about mental health with an adult versus a child (under 18) or a young adult?

Dr. Squillaro: Pay attention to the language you use.  Whether it’s a child, adolescent, or an adult, they must be able to understand what you’re saying.  Logically, children will need more simple language and concepts.  It’s okay with adolescents to take a more informal approach to how you communicate.  You’re trying to connect with someone who is at a stage where they may not want to rely on authority figures or feel that they know better.  Adults can have a wide range of capabilities.  Trying to match the language they use will put it in terms they can understand.

Be aware of their developmental stage.  Each age group is at a different stage of brain development.  Children will need to be told the answer and will need help developing the solutions.  They are much more open to direction from authority figures.  Adolescents are more impulsive and tend to believe they can easily overcome the issues.  They may also be more comfortable receiving recommendations from peers, so look to engage people within their age group to help reach them.  Adults have more lived experience, and their decision-making is more progressed.  Predicting the consequences in areas of importance to them helps to prepare them engage in help.  No matter what age group, sometimes people need time to process information.

As a person trying to support someone with a mental health issue, patience and consistent messaging are key.  Very few people react immediately.  Continue to support them through their process and reinforce a message of help and hope that will eventually be heard when they are ready.

Q: What tools or resources would you recommend on this topic?

Dr. Squillaro: This may sound simplistic, but doing an online search can bring you to both national organizations and local resources that may be of benefit.  It offers choices about which sites, information, or resources speak to you.  Specifically, the Substance Abuse and Mental Health Services Administration (SAMHSA) has a resource on this: How to Talk About Mental Health | SAMHSA.  Another great organization to seek support is the National Alliance on Mental Illness (NAMI) Resources | NAMI: National Alliance on Mental Illness.  NAMI also has local chapters and can provide support to families as well.

Your insurance provider will also have resources available on their website and may be able to aid in facilitating referrals or tools to help you understand what you’re feeling or start a conversation with someone who needs help.  Along the same lines, the county you live in has mental health resources and is well-versed in the network of providers who can provide the services needed.

Resources

How to Talk About Mental Health from the Substance Abuse and Mental Health Services Administration

Resources from the National Alliance on Mental Illness

Co-authored by Christi Garner, LMFT CYT

Stress around the holidays is a common experience. According to the American Psychological Association, 38% of adults report a significant increase in stress levels during the holidays. Military families may experience additional sources of stress related to the unique challenges of military life, including:

• Deployment of the service member
• Living far from hometowns or families
• Being unable to take leave to travel to be with friends or family
• Financial stress

Utilizing the self-care practices below, along with connecting with a Military and Family Life Counselor (MFLC), can provide much-needed support to service members and their families during the holiday season.

Tips for Navigating the Holidays During Deployment

Sometimes being with family is not possible during the holidays, even when the service member is not deployed. Feeling homesick or missing home during the holidays is very common. Here are some ways to connect with family and friends during deployment:

• Communicate as much as possible; schedule time to connect and virtually exchange presents and stories.
• Think of creative ways to continue family traditions during deployment—reenact them virtually or share through pictures.
• To support children of deployed parents, consider facilitating activities through arts and crafts, such as creating a “feelings tree.”
• Facilitate psychoeducation about mindfulness, which is linked to improve personal stress management.
• Use the Chill Drills app from Military OneSource.

Tips for Handling Holiday Financial Stress

The holidays can be an especially expensive and demanding time. Here are some tips to consider to help plan for common financial pressures:

• Set a S.M.A.R.T money goal—Write down your goal, and make sure it is Specific, Measurable, Attainable, Reasonable, and the Time you will complete it. This will help you get it accomplished.
• For more help—Find a Personal Financial Counselor here.

Food Insecurity Resources

Many military families find it difficult to access healthy meals and maintain a high level of food security. Use these resources to connect with viable resources.

• Military OneSource: 24/7 Hotline can make referrals to local food security resources by state: 1-800-342-9647
• USDA National Hunger Hotline: Referrals for food banks and other social services. 1-866-348-6479 (TTY: 711)
• Supplemental Nutrition Assistance Program (SNAP): Provides supplemental assistance for food. Commonly known as food stamps.
• Women, Infants, and Children Program (WIC): Provides supplemental assistance for nutritious foods for pregnant women, infants and children. Also provides referrals for healthcare.
• Feeding America Network of Food Banks: Resources for local food banks and food programs. Resources and eligibility requirements vary by location.
• Food Insecurity in the Military Community (Webinar Replay)
• Casual Inquiry Questions
• CORE Approach Guide
• Food Insecurity Whitepaper: Best practices to support a professional response
• Additional Food Insecurity Resource List

Tips for Holiday Stress Management

Resilience refers to the ability to handle stress when it arises and to protect oneself against future stress. Research has shown that there are many qualities that contribute to resilience, including social support, optimism, sense of humor, spirituality, self-esteem, and adaptability. Use the tips below to foster resilience in your life during the holidays.

Self-Care To Build Resilience

• Self-care also means taking care of yourself. This means eating regular meals, getting enough sleep, caring for personal hygiene, and anything else that maintains good health.
• Make self-care a priority. There will always be other things to do, but don’t let these interrupt the time you set aside for self-care. Self-care should be given the same importance as other responsibilities.
• Make self-care a habit. Just like eating one apple doesn’t eliminate health problems, using self-care just once won’t have much effect on reducing stress. Choose activities that you can do often, and that you will stick with.
• Unhealthy activities don’t count as self-care. Substance use, over-eating, and other unhealthy behaviors might hide stress temporarily, but they cause more problems in the long run.
• A few minutes of self-care is better than no self-care. Set an alarm reminding you to take regular breaks, even if it’s just a walk around the block, or an uninterrupted snack. Oftentimes, stepping away will energize you to work more efficiently when you return.

Relaxation to Build Resilience

• There are many ways to practice relaxation and help to regulate your parasympathetic nervous system. Some ideas: progressive muscle relaxation, meditation, deep breathing, being in nature.
• Plan where relaxation can fit into a daily routine. It may help to set an alarm as a reminder or connect relaxation practice with another activity. For example, practicing deep breathing for 10 minutes before bed or after leaving work on the drive home or in the driveway before going inside.
• Keep practicing even if the positive effects are small. The benefits of relaxation accumulate and grow with practice.
• Relaxation techniques not only provide immediate stress relief, but the effects also generalize to other parts of life. This means the benefits of relaxation continue to be felt long after the exercise is complete. These techniques work best when done regularly and during times of calm, rather than exclusively when stress is at its peak.

Self-Regulation Resources

Military OneSource Recommended Wellness Apps

• Mood Hacker—To help you improve your mood and enjoy life more, Military OneSource offers MoodHacker, a free resilience tool that lets you track, understand and improve how you’re feeling.
• Breathe2Relax—Trains you on the “belly breathing” technique that has proven benefits for your overall mental health. Use the app’s breathing exercises to learn and practice on your own or as part of a stress management program supervised by your health care provider.
• Chill Drills—Chill Drills is a free collection of simple audio mindfulness exercises to relax the body and mind.
• Virtual Hope Box—The app contains simple tools to help users with coping, relaxation, distraction and positive thinking using personalized audio, video, pictures, games, mindfulness exercises, activity planning, inspirational quotes and coping statements.
• Breathe, Think, Do: Sesame Street—Laugh and learn as you help a Sesame Street monster friend calm down and solve everyday challenges. This app helps your child learn Sesame’s Breathe, Think, Do strategy for problem solving.

Stress Relief Resources

• Basics of Belly Breathing
• Veterans Employment Toolkit: Deep Breathing
• Veterans Employment Toolkit: Progressive Muscle Relaxation
• Life in Balance: Stress Relief Webinar
• Mindfulness Meditation Self Care Strategy
• The important part of self-care is not so much what you do—it’s just that you do it. Many of these strategies can be fostered in non-medical counseling. Contact Military OneSource to find your local Military and Family Life Counselor by calling 800-342-9647 or contracting your installation’s Military and Family Support Center. Or learn more online here.

Sources

• Dunham, T. (2022). “When the Tinsel Gets Tangled: How to Cope with Holiday Stress.” DoD Psychological Center for Excellence, Health.mil.
• Rice, V. J., Liu, B., Allison, S. C., & Schroeder, P. J. (2019). Mindfulness training offered in-person and in a virtual world—weekly self-reports of stress, energy, pain, and sleepiness among US military active duty and veteran personnel. Mindfulness,10, 1815-1827.
• Grafton, E., Gillespie, B., & Henderson, S. (2010) Resilience: the power withing. Oncology Nursing forum (Vol. 37, No. 6, p. 698).
• Rash, J. A., Matsuba, M. K., & Prkachin, K. M. (2011). Gratitude and well‐being: Who benefits the most from a gratitude intervention?. Applied Psychology: Health and Well-Being, 3(3), 350-369.
• Esch, T., & Stefano, G. B. (2010). The neurobiology of stress management. Neuroendocrinology letters, 31(1), 19-39.
  

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  Christi Garner, LMFT CYT, is a Learning & Development Director at Magellan Federal. Christi has served in the Military and Family Life Counseling (MFLC) program since 2016 in various roles, including CONUS and OCONUS MFLC, Regional Supervisor, and training coordinator. Prior to MFLC, Christi dedicated over 15 years as a trauma therapist, clinical trainer, and adjunct instructor. Christi is a military spouse who is passionate about helping other service members and families.

Walk into any store after Halloween and you more than likely will see the twinkle of holiday lights, trees, and decorations that quickly remind us that the Christmas season is upon us. For some, these reminders are a welcomed sight, and, for others, these reminders may trigger feelings of stress.

One way to help ease stress levels can be by setting healthy boundaries. Magellan Healthcare’s medical director Candice Tate, MD, MBA, shares advice on the importance of setting healthy boundaries during the holiday season.

Q: What are some factors that you feel are adding to stress this holiday season?

Dr. Tate: I think people are still trying to get that pre-pandemic holiday spirit back. People feel overworked and underpaid. Many stressors do not seem to have a deadline or an endpoint. This is also the time when people tend to mourn the loss of loved ones or feel emotional because they are unable to attend family gatherings.

Q: What are the steps to setting healthy boundaries during the holiday season?

Dr. Tate:

1. What are your needs and/or what are your stressors? This first step is important because it is difficult for others to know what you need and what stresses you. This can be effective by focusing on your top five.
2. You should expect resistance from others because your needs may conflict with their needs. This can be a challenging step in establishing boundaries for that reason. This is also challenging because you are imposing a change from past behavior.
3. You must communicate the boundaries and any subsequent changes. This may result in uncomfortable discussions and possibly conflict, but this is a necessary step in establishing boundaries. This is important for the people who will be directly impacted by the changes.
4. You must be consistent with the boundaries and hold yourself accountable. Others may intentionally or unintentionally challenge your new rules and habits. It is important to stand firm and remind others of what has been discussed. For this step, practice makes perfect. The longer you are consistent in reinforcing your boundaries, the more beneficial the boundaries will become.
5. Be prepared to distance yourself if necessary. On occasion someone may wholly reject your boundaries and object to any change. That is okay for them to do, and it is okay for you to distance yourself from the person or the situation. The boundary has been created to provide you with peace of mind and protection.

Q: What are examples of healthy boundaries? Is this important for both adults and children? How so?

Dr. Tate: An example of a healthy boundary during the holidays is setting a budget. Many people are faced with financial challenges due to rising costs of food and gifts. Many people feel that their disposable income has decreased over the past few years. Setting a budget for holiday spending to include gifts, decor, travel, and entertainment is a form of a boundary. Overspending causes anxiety, depression, and relationship problems. A budget can be beneficial for an individual and/or a family. It can be shared electronically or on paper, and it can be discussed with significant others and children. This allows for spending a certain amount, managing expectations, sparking creativity, and establishing new standards for the holidays.

The holiday season is an optimal time to take a social media break as another example. Recent reports in the news highlight how social media harms teenagers and children. Not only is this information not new, but we also know that social media negatively affects adults too. This is an opportunity to disconnect from what others are doing (or pretending to do) and allows you the space to focus on your values and the needs of your family.

There is so much pressure for us to experience a certain type of holiday season that usually includes overspending, indulgence, and being happy about it. Establishing boundaries is an opportunity to show yourself and your children that you can create positive and meaningful memories by doing things that suit your family based on your means and your values.

As we approach the holidays, our minds are filled with to-do lists of people to see, activities to participate in, and events to attend. It’s also a time that many begin thinking of changes they would like to make in the coming year. Sayings such as “New Year, New You” have become embedded in our lexicon, and making resolutions is an annual tradition even though most resolutions are not kept past the end of January (Statista, 2023). While keeping resolutions may not have a high success rate, there is still a way to incorporate change as we head into the new year.

The One Word concept is an alternative approach to making resolutions. Instead of creating a specific goal, you pick a word to focus on the entire year. The word then becomes a filter and guide, helping you to grow in unexpected ways throughout the year.

For example, if you would like to improve your financial stability, you may choose the word, Intention. From there, you would consider how to be intentional with your money and what steps you could take to improve your financial situation. Going deeper, you may start to think about how to be intentional in your daily decisions, the dreams you pursue, and the time you spend as it relates to the financial stability you want to achieve.

Choosing one word to focus on can guide every aspect of your life and because of its simplicity, it is much easier to stick with than a list of resolutions. According to Gordon, Britton, & Page, “One Word creates clarity, power, passion, and life-change. The simple power of One Word is that it impacts all six dimensions of your life – mental, physical, emotional, relational, spiritual, and financial” (Gordon, J., Britton, D., & Page, J., 2023).

For a successful One Word journey, follow these tips.

• Begin by making a list of five to ten possible words.
• Narrow your list to 3-5 words and look up the definitions, synonyms, and antonyms.
• Give yourself about a week to think about the words.
• Choose your word. One may seem to jump out at you, or one may seem to scream “not me”. Any word you choose has the capacity to help you grow if you focus on it for an entire year.
• Make your word visible. Create a poster with your word, definition, and a quote, use the word as a screen saver, get a bracelet or key chain with your word, write it on post it notes, and/or write it in your planner every week.
• Commit to journaling about your word at least once per week using online journal prompts. Focus on how you are implementing your word in your health, finances, spiritual journey, etc.
• Share your journey with a trusted person to help you keep focused.
• Remain open and curious about how your word can apply to every area of your life.
• Write a beginning of the year reflection focusing on how you think your word will change you in different areas. Then write an end of the year summary about what actually happened.
• Enjoy the journey!

Additional One Word resources: https://getoneword.com/ and https://myoneword.org/.

The Military & Family Counseling (MFLC) Child/Youth Behavioral (CYB) Program was created to expand supportive services to military families by providing non-medical counseling opportunities to their children. Magellan offers CYB counseling positions only to independently licensed clinicians who possess education and experience in counseling children in age groups and environments similar to those of their MFLC counseling assignment. CYB MFLC services are utilized frequently. During a one-year period (October 2022 – 2023), Magellan CYB MFLC counselors provided approximately 1,071,000 counseling or consultation sessions focused on child issues.

Military life is complex, challenging, and dynamic. The government and Magellan continue to conduct research and identify new issues impacting military children and families. Best practices continue to emerge or be augmented to address difficulties that may negatively impact military children’s functioning levels and wellbeing. To maintain our commitment to providing the highest level of care for our military children, Magellan has developed a voluntary certificate program for CYB MFLC counselors to:

• Build on foundational knowledge of child development theories and emotional, behavioral, and psychological challenges that may occur in each stage,
• Provide information on challenges unique to military children and how they are manifested in day-to-day living, and
• Enhance knowledge and application of evidence-based protocols to address specific internal and environmental factors that may negatively impact healthy childhood development.

The CYB Professional Certificate program is comprised of two tracks and was designed, sponsored, and administered by Magellan to meet the evolving needs of today’s military youth. MFLC counselors may complete one or both tracks depending on professional development interests and learning needs. Completion certificates are available for each track. All training modules within the program are approved for continuing education units (CEU) for maintaining counselor professional certifications.

The goals of this youth-focused counseling training program are to:

1. Develop healthy military children,
2. Reduce the probability of problem escalation to clinically significant levels and
3. Assure service and family members’ readiness and resilience.

The success of the program is dependent on MFLCs’ abilities to provide developmentally appropriate evidence-based interventions that engage and support military children, their families, and others involved in children’s lives. The CYB Certificate Program enhances the level of expertise among CYB MFLCs and the likelihood of positive outcomes among military children/families, thereby meeting or exceeding program goals and ensuring a resilient, ready military workforce.

Our brains are constantly thinking of things we need to accomplish. There are milestones and deadlines at work. At home, there are responsibilities, friends, and families that deserve our attention. Adding to the normal demands and stressors of life, the holiday season is right around the corner.

The holidays bring connection and joy but also a need for decorations, travel arrangements, and planning. Families strive to truly capitalize on their precious opportunity for leave. Military families with a loved one on deployment are considering how this year may feel a little off and are thinking about what they can do to still make it special.

Managing Demands During the Holidays

Thinking of the many demands upon us, it’s easy to see how the feeling of holiday cheer can be overtaken by unpleasant emotions such as anxiety. We can feel drained as we are trying to navigate a conversation or two while simultaneously taking care of some task. It’s in the depleted, attention-divided state that feeling overwhelmed can occur. While common, this doesn’t need to be the case. Instead of letting the holidays pass you by with a sense of overwhelm, give yourself the present of presence by setting boundaries. Here’s how.

• Identify priorities—When you identify what is most important to you, you can be more intentional about focusing your time, energy, and effort. Prioritize your activities and narrow your focus by considering what you value the most. Whether it’s cooking a special dish, arranging the décor just right, or meaningful conversations with someone, you can focus your time and attention where you most desire.
• Create boundaries—This may seem limiting at first, but boundaries actually create the opportunity to dedicate yourself fully to what you care about most. Setting boundaries means giving yourself permission to say no to events, certain traditions, or just the pressure to do it all. At times, this can be challenging because we may feel like we’re missing out: however, although we are not doing everything, we are able to get more out of the things we do.
• Be in the moment—Once you create boundaries, it will enable you to fully bring yourself to the moment. Your thoughts, energy, and attention are present in the moment; you have a sense of complete engagement in what you’re doing, and a greater sense of awareness in each precise activity. When having a conversation, you are truly listening, empathizing, and being aware of each other’s presence. Whether you agree or disagree on a particular topic, you seek to understand and appreciate that person.

The Value of Being Present

When we are mindful, life’s special moments come alive. Noticing the smirk someone gives. Savoring the flavor of each bite. Basking in the bustling of sounds around. Indulging in the pleasures and joys with abandon. This is where we connect, where we create the bonds and memories that last far longer than anyone’s awareness of how clean the house was that day, if we were five minutes late, or if we forgot that critical dish.

Understanding what we value most and leveraging boundaries to reserve our resources gives us the power to be present in the moments that matter. This is the most precious present we can give others…and ourselves.

Happy Present Holidays!

Bryan Simms, a dedicated professional with 16 years of experience at Magellan Health, serves as the director of proposals. In his role he oversees a team responsible for crafting customized, competitive, and most importantly compliant proposals to meet the unique behavioral health needs of employers. Additionally, Simms serves as the product liaison for iMclusion, an employer diversity, equity, and inclusion (DEI) solution, where he plays a pivotal role in overseeing product development, driving customer implementation, managing the relationship between Magellan and its vendor, and fostering strategic enhancements to improve product efficiency and the overall customer experience.

Continue reading to learn more about iMclusion, and other ways in which Simms is encouraging DEI initiatives at Magellan and other companies:

What new and innovative projects are you currently working on?

In August 2023 we launched iMclusion which is Magellan’s first DEI solution. It’s designed to help develop inclusive and culturally competent organizations and individuals as well as foster a safe work environment for employees of all backgrounds to feel valued for who they are and what they bring to their organization. Since not every organization is at the same level of DEI readiness, iMclusion is able to assist our customers wherever they are on their DEI journey. We assist customers by first measuring their organizational readiness, meaning their ability to initiate, implement, and maintain a successful DEI program, and providing them with recommendations and deliverables to achieve their desired goals.

We then turn our focus to training with an emphasis on inspiring the employees to positively change their perspectives and create a DEI friendly culture within the organization. We found throughout the research that you can’t mandate DEI or treat it like compliance training because employees could end up viewing it as inauthentic. So, it should be viewed as organic to have any long-term success. Lastly, we guide customers through the establishment of a DEI council and ongoing support. The job of the council is to drive cultural change by creating accountability for the company’s DEI strategy as well as promoting a healthy work environment that fosters engagement and productivity.

I’m also proud to be an inaugural member of Magellan’s DEI council. We’re striving to persistently promote cultural awareness and competency as well as sensitivity across Magellan at every opportunity. We aim to create an environment where every individual feels valued, respected, and empowered. And we do this by cultivating and embracing their unique ideas, talents, and background.

Why is Magellan Health the best place to do these projects?

Magellan has a commitment to total wellbeing as well as valuing outside the box thinking. DEI is not looked at in our industry as a necessary component of a viable behavioral health and wellbeing solution. But Magellan’s willingness to challenge the status quo of what behavioral health and wellbeing looks like fostered the type of innovation that recognizes DEI necessary as a crucial piece to any holistic behavioral health and wellbeing solution.

What are your thoughts on Magellan’s culture? How has that culture impacted your projects?

Magellan promotes an environment of collaborations amongst our many different teams. Diversity of thought increases innovation and improves overall employee satisfaction, all of which allows us to serve our customers better and continues to demonstrate why Magellan is an industry leader in behavioral health.

Giving Tuesday is recognized as the Tuesday after Thanksgiving in the United States, and has recently become a powerful global movement to inspire people to give, collaborate, and celebrate generosity. Here’s how Magellan Federal gives back to the community each and every day. Will you join us in building a better world?

Our Legacy of Service

One of the most unique aspects of Magellan Federal is our non-profit history. The story of our legacy dates back to 1879 through the establishment of a nonprofit organization to care for surviving spouses and children of fallen soldiers. Through the years, many families of fallen soldiers received support regarding military benefits, survivor benefits, and more through this non-profit.

In 2000 the Member Services department of this non-profit spun off and formed a for-profit corporation that embodied the values of giving back, service, and providing the best possible assistance to the military and their families. Armed Forces Services Corporation (AFSC) was born, formed by a Vietnam Veteran Service-Disabled service member whose mission was to expand services to warriors, veterans, and families. As a service-disabled, veteran-owned small business (SDVOSB), AFSC embedded a spirit of service throughout the organization by establishing a “double bottom line” mission to achieve not only business aims but also positive impact. For AFSC, success encompassed improving the lives of service members, veterans, and their families.

Growing Generosity

In 2016, AFSC joined Magellan Health, one of the nation’s largest healthcare companies, to create Magellan Federal, which strengthened the historical mission of AFSC’s service. Today, as Magellan Federal, we continue our legacy of service through our Community Partnership program, which formalizes and promotes activities of service and generosity. Through this program, we have streamlined our actions to support organizations that share our passion for giving back to the military and federal community.

Magellan Federal mobilizes and creates opportunities for employees to engage in volunteerism and philanthropic endeavors in the community. We give all Magellan employees eight hours of volunteer time off annually. As denoted in our values, we care deeply about each other, our customers and the communities we serve. Therefore, if there is something that needs to be done in any of these areas, we believe it is our job to do it. As it was in our inception, so it is today, if there is a need, we endeavor to serve until the need is met. You can view our #MFedCares team member stories on LinkedIn.

Call to Action

On Giving Tuesday—and every day—we invite you to join us in serving and giving back wherever and however you can. Whether it’s some of your time, a donation, or the power of your voice in your local community, no contribution is too small. It will always be our collective engagement to show up and serve that makes the most difference. As stated on GivingTuesday.org, here are some ways to serve:

• Support your local social good organizations, mutual aid networks, and community organizers
• Combat loneliness by reaching out to a relative, seniors, or veterans.
• Do an act of kindness or help a neighbor
• Identify your gifts, pick a cause that gets you fired up, and give back – not just for Giving Tuesday but every day.
• 50 ideas for acts of kindness

Every act of generosity counts and everyone has something to contribute toward building the better world we all want to live in.