On March 30, we are celebrating National Doctor’s Day where we honor all physicians for their dedication and contributions to the health of their patients. With the healthcare industry becoming more complex than ever with so many advancements, tools, and information, doctors continue to manage the overwhelming responsibility to be able to accurately diagnosis and treat their patients and continue to pave the way to better healthcare options. We’re spotlighting three of Magellan Health’s doctors who each explain why they chose to become physicians, and what are some of the most rewarding and challenging aspects of working in this field:

• Doris Lebischak, M.D., medical director with the California plan, has been with Magellan since September 2020.
• Lyle Forehand, M.D., medical director, has been with Magellan since July 2022.
• Anjali Yeolekar-Dasari, M.D., medical director BH Presbyterian/ Magellan Health (NM), has been with Magellan since June 2021.

Continue reading to learn more from Drs. Lebischak, Forehand, and Yoelekar-Dasari on their experience as physicians:

Why did you become a physician and what is the most rewarding aspect of working in this field?

Dr. Lebischak: There is nothing more important than our health. When you have your health, you have everything. Anything that I do that contributes to collective or individual health makes me happy.

Dr. Forehand: This is what I was born to do. I really think I’m blessed to be doing this, especially after so many attempts when I was younger to do something else. Being a physician is great because I get to listen and improve at that skill as I’ve always talked more than listened. Especially as a psychiatrist, I must be good at hearing what people are saying and what they aren’t saying. The best part for me is when I have helped someone, not because of something I know as a doctor, but because of who I am as a person. Meaning, all the things I’ve done, or thought, or said all added up to who I am in that moment which helped change someone’s life for the better. I think those of us working in the behavioral health fields get that experience more than most – and it’s awesome!

Dr. Yoelekar-Dasari: I was brought up by a family of doctors in India. I would spend my summers helping my grandfather, a general practitioner, who practiced medicine in rural India. It was watching him interact with his patients and in turn the patient’s gratitude towards his work that made a deep impact on me. I started focusing on science and found the discipline intellectually challenging. I wouldn’t be who I am today if it were not to be for my mother’s constant encouragement to achieve my goal of being a physician and a psychiatrist. The field of medicine and psychiatry has allowed me to meet new people and has given me the opportunity to help make people feel better.

What are some challenges you face being a physician and how do you overcome them?

Dr. Lebischak: Becoming a physician was an impossibility when I first considered it. I started as a candy striper and believed that women could only become nurses or teachers. Following others that have braved the path before me (especially my sister) has helped me overcome the challenges. Today the challenge is implementing what we know. We have never had better healthcare, yet our life expectancy is decreasing. Lifestyle medicine can prevent 80% of all chronic medical conditions, including mental health conditions. Our collaborative care model gives us a way to support our members to make those connections and make good decisions to support their health.

Dr. Forehand: Everyone has an opinion about health. The Internet has now bred two generations of people who think they know about medicine as much as their doctors. People aren’t simple, and our problems aren’t easy.

Dr. Yoelekar-Dasari: I have spent my entire career practicing psychiatry in northern New Mexico which is very rural. There are shortages of doctors, psychiatrists, primary care doctors, and specialty physicians. This sometimes puts psychiatrists in positions of being everything to everyone and frequently having to cope with being the sole resource for the community. It is the gratitude from my patients that has kept me going.

Is there anything you’d like to highlight about working in this field? 

Dr. Lebischak: You have no health without mental health.

Dr. Forehand: It’s great to be in any helping profession. I see everyone in similar helping professions from first responders, teachers, to other health professionals as my colleagues. I’m proud to have them as colleagues.

Dr. Yoelekar-Dasari: Since joining Magellan, I have focused on improving services to the population diagnosed with Autism Spectrum Disorder (ASD). In the underserved and rural areas of New Mexico, members with diagnosis of ASD face challenges accessing services leading to poor outcomes. I have worked with my team on providing education on the importance of early intervention and working on improving services to this population.

What does National Doctor’s Day mean to you?

Dr. Lebischak: What a privilege it is to be a psychiatrist. It’s a time to reflect on all those who support us and the goal of mental health.

Dr. Forehand: I understand the first Doctors’ Day was established by the wife of a physician. I can relate to this as this is what means the most to me: that my wife, who has spent decades seeing what I gave up helping my patients and having to sacrifice with me, would honor the choice I made when I became a physician.

Dr. Yoelekar-Dasari: It is a day celebrated to recognize contributions of physicians to communities. In the past I have marked the day by making donations to underserved communities.

Challenges and obstacles create opportunities. Even since before the start of the pandemic, the provider community has dealt with workforce development challenges, especially in the field of behavioral health. As the demand for mental health and substance use disorder services have increased, so have the opportunities for a career in behavioral health for individuals at all experience levels.

Throughout the nation, healthcare workers are experiencing significant levels of burnout due to the pandemic. This once in a lifetime event has impacted the mental health of clinicians and has overly extended the existing provider workforce that was already experiencing a critical shortage. Although this is a widespread problem, rural areas and minority communities are more greatly affected. Many individuals living in these areas don’t have easy access to local primary care or mental health providers.

In Pennsylvania, there are currently a variety of job opportunities available, ranging from clinical, technical, and administrative roles of all experience levels. These roles in behavioral healthcare all provide the opportunity to make a positive impact in the lives of children, adolescence, and adults.

Watch this video created by Magellan Behavioral Health of Pennsylvania to learn more about the benefits of working in the behavioral health field.

Throughout March we’re celebrating National Social Worker Month by recognizing the over 600,000 social workers throughout the country who work tirelessly to solve social issues and improve the lives of individuals. Social workers spend every day improving the quality of someone’s life and continuing to advocate for their patients, which can be emotionally draining work that can often lead to burnout. We’re spotlighting three of Magellan Health’s social workers who each explain why they became social workers, and what is the most rewarding and challenging aspects of working in this field:

• Tara Karbiner, director of clinical services, has been with Magellan for 23 years.

• Margarita Dewalt, LSW, Community HealthChoices care manager, started at Magellan late last year.

• Trisha Dryzga, manager, clinical services, joined Magellan in 2016; has been in current role since 2020.

Continue reading to learn more from Tara, Margarita, and Trisha on their experiences as social workers:

Why did you become a social worker and what is the most rewarding aspect of working in this field? 

Tara: I always wanted to assist people when they were most at need and vulnerable.  I have always enjoyed helping people identify what their needs are and then trying to connect them to the right supports and services to meet those needs.  Making a difference in someone’s life can range from helping provide concrete services to just establishing a supportive relationship with them.    The most rewarding aspect is supporting a person in reaching one of their goals and seeing the impact that has on their life.

Margarita: I became a social worker because I wanted to make a difference or a change in someone’s life for the better. I wanted to be a resource or helping hands for those in need. The most rewarding aspect of being a social worker is seeing the impact that you have, big or small. I also enjoy helping others overcome their mental health and social needs by providing them with coping skills or ability to problem solve to live better lives.

Trisha: I grew up interested in behavioral health. In college I majored in Psychology and minored in Sociology. I had a sociology professor who was an LCSW and had an interesting career path. He talked to me about the possibilities in the social work field which piqued my interest. I went straight to graduate school and obtained my MSW in 2004. I find the work to be challenging and rewarding at the same time. The occasional success stories on both the individual and systems levels make the work rewarding. For my current role I find the teamwork aspect to be very rewarding. I am lucky to work with very caring, compassionate people who believe in their work and who take time to support one another.

What are some challenges you face being a social worker and how do you overcome them? 

Tara: The biggest challenges are the gaps within the system of care to best support people- there are deficiencies across all systems and many people go without the basic supports to reach their potential.  I try to brainstorm, and problem solve multiple solutions to the same issue so that we can pursue many ways to get the needs met.  As a social worker you need to never give up but keep pushing the system and advocating for your members to ensure they have what they need to be successful.

Margarita: A challenges I face being a social worker is often the lack of resources for vulnerable people in need. I hope that we can change this by raising awareness and finding opportunities and resources for providers to be able to provide those additional services, supports or programs.

Trisha: There are many challenges in social work, including having enough resources to meet the needs of the individuals we serve, often hearing and seeing some very difficult cases and constantly advocating for additional resources for those in need. In terms of overcoming these challenges I maintain hope that we can build a better mental health system, with increased flow to allow for everyone to access the right level of care at the right time. On days when it’s hard to hold on to that hope – I practice some extra self-care – go for a walk, read, or spend time with family.

Is there anything you’d like to highlight about working in this field? 

Tara: Social workers are compassionate, creative, persistent, and problem solvers.  At times social workers must take on the burdens of the members they support to allow the member some relief from the daily pressures.

Margarita: Working in the social work field has always challenged me to think outside the box and seek opportunities that could really change an outcome for the better.

Trisha: I think the work we do is very important to our society overall; social workers have an array of roles throughout our communities that assist with treatment and accessing resources.

What does National Social Worker Month mean to you? 

Tara: It is validating to have a month that recognizes many of the unsung heroes working daily to support members.

Margarita: National Social Worker month means that I can be a part of something greater than myself and that itself is so rewarding.

Trisha: It means recognizing the hard work and challenges social workers face every day. It brings awareness to the profession and shows that it is valued in our society.

The third week in March is designated to recognize the Healthcare Human Resources (HR) Professionals and their important role in the continuum of care. This week celebrates the hard work HR professionals do who work in hospitals, health systems, clinics, and other healthcare organizations. Today’s healthcare landscape creates more complex issues for HR professionals who navigate challenges like talent shortages, compensation and benefits, employee wellness, and government regulations. We’re spotlighting three of Magellan Health’s Healthcare HR Professionals who each explain why they chose a career in Healthcare HR, and what is the most rewarding and challenging aspects of working in this field:

• Tammy Curry, lead payroll specialist, has been with Magellan for three and a half years.

• Karen Cronan, principal compensation consultant, has been with Magellan for five years.

• Beth Moore, human resources business consultant, Magellan Federal, has been with Magellan Federal for eight years.

Continue reading to learn more from Tammy, Beth, and Karen on their experiences as Healthcare HR Professionals:

Why did you want to pursue Healthcare HR and what is the most rewarding aspect of working in this field?

Tammy: I love working with numbers, so payroll is natural for me and exciting. From my understanding, across the board at all companies I’ve ever worked for, payroll is the most important and vital department in the company. The most rewarding aspect of working in this field is knowing that the company’s biggest asset, our employees, are paid correctly and on time. That makes both me and the employees happy!

Karen: I have always been interested in medicine, physiology, health, fitness, and wellbeing. That combined with my love for mathematics and compensation attracted me to HR and compensation roles in healthcare.

Beth: Magellan Federal HR is a third career for me and a great fit following directing federal behavioral health contracts and an Air Force clinical social work career. I most enjoy providing HR consultation to leaders across the employee experience from organizational design informing staffing solutioning of new business to complex employee relations and retention areas.

What are some challenges you face in this profession and how do you overcome them?

Tammy: Working in payroll can be challenging at times but can also be immensely rewarding. The biggest challenge that I face in my profession is having to chase after employees to submit their timecards for pay processing.

Karen: In recent years with the pandemic and rapidly changing economic environment, it has been challenging to keep up with the market with respect to the ability to attract and retain talent.  The pandemic induced early retirement of so many baby boomers, which greatly affected the talent pool.  That, combined with the much smaller cohorts of younger generations, has really strained recruiting efforts, and driven up salary demands.

Beth: Post-COVID, many behavioral health professional workplace location options have moved to a tele-work environment. While this expands the options for the job seeker, it can be challenging for staffing site locations. In my role, I work closely with operational leaders and talent acquisition to develop plans to mitigate these challenges and look for innovative solutions to meet the staffing requirements.

Is there anything you’d like to highlight about working in Healthcare HR?

Tammy: Healthcare HR provides a range of opportunities to progress, which includes payroll, benefits, compensation, recruiting, and human resources. I love knowing that if I’m not challenged in my current position, there is always room for growth.

Karen: I find working in Healthcare HR rewarding because in healthcare, we provide very important care and services to fellow human beings which makes a positive impact in the world.

Beth: I particularly enjoy my role in Federal’s Health Services Division and Strategy and Growth consulting on organizational design, human capital labor category solutioning, and workforce planning.  It’s the collaboration with the team that’s exciting with the goal of aligning business objectives with Magellan’s strategic goals.

What does National HR Healthcare Professionals week mean to you?

Tammy: HR professionals are learners who seek new ways to solve old problems, enablers who make others better, and value creators who help all stakeholders win. National Healthcare HR Professionals week means that HR professionals in healthcare organizations throughout the nation are recognized for their vital role across the continuum of care.

Karen: It gives those of us who work for healthcare companies an opportunity to highlight and celebrate our participation in serving those in need.

Beth: It’s recognition of one of the many areas HR professionals may focus. Healthcare is a dynamic and challenging field for HR professionals and it’s great to see the specialization recognition.

As a Medical Director for Magellan Behavioral Health of Pennsylvania, Chris Squillaro, DO, manages many different responsibilities. As a supervisor of the Pennsylvania medical staff, he performs reviews, attends complaint and grievance hearings, and leads various rounds with our care managers. Dr. Squillaro also provides the executive leadership with input on strategy and focusing on prioritizing what’s important to our county customers. Whenever a medical opinion or perspective is needed, Dr. Squillaro, who has been with Magellan since 2021, always provides that medical input into the initiatives and intervention being done in Pennsylvania. Continue reading to learn more about what innovative behavioral health projects and initiatives Dr. Squillaro is currently working on in Pennsylvania:

What sort of innovative projects are you currently working on?

There’s an enterprise-wide movement to develop a common suicide pathway to decrease suicidality. Pennsylvania is heavily involved with that project although it involves more than just Pennsylvania. I’ve been working on this with the corporate and Pennsylvania leadership.

We are also doing a project in Pennsylvania called Project Red, which aims to decrease readmission rates and standardize the discharge process. This is a project that’s being led by two researchers out of Massachusetts who had developed Project Red originally for the medical side, and they want to convert it to the behavioral side.

I’m also involved in a trauma informed care summit because of a Pennsylvania Commonwealth initiative. The goal is to transition all the Commonwealth residential treatment facilities to tiered trauma designations that demonstrate competency in trauma care for children and adolescents in that level of care. Included in this would be consistent trauma screening and treatment, decreasing physical and chemical restraints, having a trauma informed lens as patients move through care and awareness of experiences in the milieu that may be triggering.

We also have a medication adherence project where I clinically supervise the pharmacist who is working on improving medication adherence for some of our more severe patients through direct member education and training.

Why is Magellan Behavioral Health of Pennsylvania the best place to do these projects?

I think we have a holistic view of the healthcare delivery system, not just within individual units across the country but enterprise wide. We have our eyes on national issues through touchpoints with the corporate team. We understand what Pennsylvania’s priorities are, what their initiatives are, and what issues are important to them. We can get even more granular at a county level. Each county is in tune with what are its’ constituents wants and needs. Pennsylvania is very diverse, there are swings in socioeconomic status between regions and resources. We get this population health view at a national level, that then is informed all the way down to the county level so we can see it not only for what’s important from a national perspective, but then in each Pennsylvania community. With that information, we can come up with the best way to approach problems.

I think there’s also a lot of willingness and eagerness to use technology at Magellan. It helps us to sort and track outcomes. Magellan is really getting involved with technology, this is something that’ll be hugely helpful for what we can do in the future.

What are your thoughts on the culture at Magellan Health? How has that culture impacted the projects you’re working on?

Before I worked at Magellan, I was a provider. Magellan has always been willing to try new things. If providers had a good way of solving common problems, in my experience, Magellan was certainly willing to entertain it and develop programming around it. I think that willingness to adapt, change, and try new things is what makes projects successful. The culture of being able to move around problems and to adapt is one of the things I saw since before working at Magellan and has only been reaffirmed since I’ve joined this team.

What direction do you see healthcare going in? Have you noticed any exciting trends in the healthcare industry? What lessons are there to learn in other industries that can be applied to healthcare?

I feel we are learning from the way that care is delivered on the medical side. Using outcomes and data to make decisions is one of the things that’s exciting in behavioral health. Some screening tools that have been developed have become more reliable and it’s starting to create a common language that we can have with our medical counterparts. This then creates opportunities to coordinate at key levels of care. There’s also a lot more collaboration between medical and behavioral health. It’s not new information that behavioral health has a significant impact on medical costs overall and medical quality. I see medicine becoming more integrative. On the behavioral health side, we’re catching up on the importance of data-driven decision-making outcomes and managing from a population health perspective.

Another trend is in customer care. We are learning from industries where customer satisfaction is critical to ease of access, utilization, adherence, and adoption of a plan. We’re doing a lot of customer surveys and making sure people are happy with the service that they’re getting.

Lastly, we’re adopting the standardization and checklist mentality that I most associate with the airline industry. This is a public safety concern that has been effectively managed by airlines to assure safety and limit mistakes. We are utilizing and promoting standardized tools and checklists to consistently diagnosis issues. We are then using algorithms to standardize treatment pathways. This assures consistencies across providers and assures that the most appropriate evidence-based interventions are being utilized to treat people.

Since joining Magellan Health over a year ago, Karen Riccardi has been a part of developing various behavioral healthcare products aimed at helping people to live healthy, vibrant lives.  As senior product development manager, Riccardi’s main responsibility involves the development of behavioral health products and solutions that positively impact the lives of others and drive growth for the company.   Some of the products she has worked on include Magellan Healthcare’s Digital Emotional Wellbeing tool, Senior Assistance solution, and Collaborative Care product.  Riccardi, who is a Licensed Professional Counselor based in Virginia, discusses the products she is working on below.

What sort of cool, innovative projects are you currently working on?

Most recently, I have been working on the implementation of our Collaborative Care Management solution that increases access to behavioral health screening and care for low to moderate-risk behavioral health conditions within the primary care setting.  By using NeuroFlow’s technology and Magellan’s clinical management, we can improve medical and behavioral health integration.

I’ve also been working on the launch of our new Senior Assistance solution powered by DUOS. Senior Assistance helps address older adults’ social determinants of health (SDOH) needs and assists them in aging independently in their own homes by building long-term, high trust, one-on-one relationships with a personal assistant called a Duo.  Our pilot last year successfully addressed 93% of members’ SDOH needs.

There have been several other innovative products and projects I have had the chance to work on, including the development of the Wellbeing Navigator, which provides one-on-one support and guidance for employees and their household members with complex life concerns, the launch of eMbrace, Magellan’s evidence-based solution that supports members’ wellbeing, and development of a suicide prevention solution that includes education, awareness, tools, resources, and addresses other health issues such as substance use and teen mental health.

Why is Magellan Health the best place to develop these projects?

Magellan has a long history of behavioral health innovation and is well known in the behavioral health space.  The history and knowledge, along with leaders who encourage us to be creative and explore new, innovative solutions, make Magellan the best place to develop products that benefit the lives of our members.

What are your thoughts Magellan’s culture and how has it impacted your projects?

Everyone at Magellan is here because they want to make a difference and are dedicated to the work they do. It is energizing to work with coworkers who are passionate about what they do.  This makes working together easier and allows us to come together as a team.

What exciting trends have you noticed in the healthcare industry? In what direction do you see healthcare going? What lessons are there to learn from other industries that can be applied to healthcare?

There has been increased recognition of the importance of mental health and how it is a vital part of one’s wellbeing.  Telehealth and digital tools have proven to be effective means of treatment and are helping to address accessibility to providers.  Individuals have more choices today on how they want to receive behavioral health care, allowing them to be more in control of their healthcare.  It is vital we continue to focus on products and solutions that are high quality, demonstrate positive outcomes, and provide an exceptional patient experience. Individuals need to feel comfortable in seeking behavioral health care when they do not feel well mentally.

Nikki Walker is the director of Federal Program Management with a focus on business innovation for the Magellan Federal Military and Family Life Counseling (MFLC) program. Walker, who has been with Magellan since 2012, oversees innovation projects and pilot initiatives that are either directed by our government customer or in collaboration with Magellan Health. Currently, Walker is working on the NeuroFlow pilot and the Arammu Relationship Checkup, a web-based counseling tool that allows military couples to check the status of their relationship health. They also learn how to manage strengths and challenges in their relationship with help from MFLC counselors. Continue reading to learn more about other innovative projects and pilot initiatives Walker is working on at Magellan Federal.

What sort of innovation projects are you currently working on at Magellan Federal?

I’m currently working on two exciting pilots that are moving the MFLC program forward into a digital dimension. The NeuroFlow wellbeing application is part of Magellan Healthcare’s eMbrace employee assistance program. Magellan Federal has also collaborated with NeuroFlow on a pilot program tailored specifically for the military population that incorporates additional safety features. Our relationship with the NeuroFlow team has allowed for a successful rollout at three military installations.  This is truly innovative work within the Magellan Federal business, and we’re excited to be able to offer this type of resource to our military members.

Another pilot we’re working on is the Arammu Relationship Checkup. It’s a digital-based questionnaire that allows military couples to rate their relationship health. Couples can go online and confidentially complete the questionnaire. The results of the questionnaire are immediately presented to the couples and provides concrete techniques to help them enhance their relationship wellbeing. The Relationship Checkup has had a positive impact on how we conduct non-medical counseling. Our MFLC counselors can use the Relationship Checkup in their non-medical counseling sessions to talk with couples about their strengths and any challenges they may work on to build their relationship. The pilot has been successful, and military couples have been very receptive of the checkup.

Why is Magellan Federal the best place to do these projects?

I believe Magellan Federal emphasizes collaboration as well as delivery. We deliver what’s expected of us when innovative programs are requested. Also, when we are working on business development, we are very good at identifying its key partners and stakeholders who are critical to successfully execute and deliver the product or the service that is expected. This collaboration is at all levels and within different arenas: government, military, community, greater Magellan Health, and internal Magellan Federal teams. We’re good at collaboration and building relationships, which help us deliver value to the customer.

What are your thoughts on the culture at Magellan Federal?

The Magellan Federal culture thrives on precision and accuracy. Getting things done right is very important. That supports what I’ve said about delivery. Our culture is about getting it right, which speaks to our professionalism, attention to detail, and the quality of the work we deliver. It’s that high level of professionalism that’s really rooted in delivering consistently. This is engrained in our culture. It speaks to the high level of quality work that our partners, the government, and the military want to see and why they continue to come back to us.

What exciting trends in the healthcare industry, related to military healthcare, have you noticed? In what direction do you see healthcare going? What lessons are there to learn in other industries that can be applied to healthcare?

One of the biggest trends is self-directed wellbeing or self-directed care. Many of our military members and families want something at their fingertips that allows them to easily access and navigate their healthcare. It’s mobile first. Cell phones and the web are readily available to service members, so being able to deliver wellbeing and healthcare services by phone or web gives them the opportunity to get the care they need, when and where they need it. This is especially important with our younger service members and spouses.

Lessons from other industries we can learn from include how to diligently explore the best way to operationalize research-based work. Pilot programs are often based on clinical and research studies, which is good because you do want evidence-based work. But we must also have due diligence in properly translating evidence-based work into daily operations. That takes time and skill. We must be able to think through how to manage and mobilize the workforce to be able to deliver the product and the service. Being able to successfully transition from a clinical study to operations is a big task. Having a plan of action on how to mobilize your team and how to operationalize that clinical study is especially important.

Learn more about the various solutions provided by Magellan Federal here.

The role of being a leader is one that is of foremost importance to Paul Messier. As Senior Director of Federal Program Management, Messier, who has been with Magellan Federal since April 2014, works on programs that provide HR services to military members and their families. He is one of three Senior Directors assigned to the Human Readiness Division (HRD), where he leads six contracts that include 310 people located at 75 Army and Navy military bases around the world.

Messier shows pride in his leadership role by pointing out that everything in the Federal service delivery contracts is designed to ensure the human readiness of Service members and their families. He also points out that the same elements of human readiness that apply in delivering operational excellence to customers are relevant when engaging with Magellan’s own employees in a culture of servant leadership. “Just as military members and their families are serving our Nation; our federal employees and their families are also serving our Nation in their respective military communities. If we expect our employees to address the human readiness needs of their customers, then we as leaders have an obligation to attend to the basic human readiness needs of our work force. From that perspective, human readiness has a double meaning to me – one is operational and the other is organizational.”  Continue reading to learn more about Messier’s work with the Human Readiness Division and what being a leader means to him.

What cool, innovative projects are you currently working on?

Right now, I’m focused on developing a new leadership model for our division. This is a reality-based, relationship-driven leadership approach that emphasizes bringing our most authentic selves to the workplace and creating more welcoming environments for our employees that foster trust and transparency. It’s an intentional effort to promote the health, well-being, and overall human readiness of our employees by integrating leadership principles and practices across four key domains:

• Practicing authentic servant leadership that emphasizes emotional and cultural awareness.
• Promoting a healthy work environment that fosters unity and cohesion for world-class service delivery.
• Providing continuous professional development through mentoring and coaching of the workforce.
• Encouraging shared governance that empowers employees to inquire, innovate and make decisions to the maximum extent within their professional scope of practice, and recognize them for their achievements.

I think there is a need for a model that offers a framework and training tool for sharing these leadership principles with our mid-level and junior leaders.

Why is Magellan Federal the best place to do these kinds of innovative projects?

I believe that when we consider our overall strategy of bringing products and services to the marketplace, we should always focus on being compelling, contemporary, and competitive. So, when I think about our collective role as leaders, I think about how we can apply these same principles to leadership. In these uncertain times, employees are asking for more from their leaders and seeking a healthier work-life balance. If we want to reach the hearts and minds of our employees and retain our human capital, we’ve got to find the courage to show them our own hearts and minds…show them who we are and how much we care for them.  If we can do that, then our message will indeed be compelling, contemporary, and competitive.

What are your thoughts on Magellan’s culture? How has the culture impacted your projects?

Magellan Health and Magellan Federal leaders have enhanced our culture by opening an atmosphere of transparency. That culture will be propagated if leaders replicate positive messaging by flowing it down the chain and engaging with our employees. Leaders cope with change, and more change always demands more leadership. We have the right leaders in place and the messaging channels and mediums are fully evolved and robust.  The stars are aligned for a new leadership model that we can share with our junior leaders and employees. Our corporate vision emphasizes leading humanity to healthier, vibrant lives, so I believe our organizational culture should also emphasize leading our own employees to help them achieve healthier, vibrant lives.  That’s what gets me excited about leading my projects.

What trends are you noticing in the healthcare industry that are related to the work being done at Magellan Federal? Are there any lessons from other industries that can be applied to the work happening at Magellan Federal?

I see many positive trends, but I also see that the healthcare industry faces many of the same challenges as an industry in general. There are remarkable things happening with innovative technologies such as artificial intelligence and digital apps that show great promise to improve healthcare outcomes.  But there are also issues and trends involving burnout of physicians and caregivers, politicization of healthcare, and issues of diversity, equity, and inclusion. What I try to do is learn the lessons I can from what I see happening around me and apply what I’ve learned as best I can when I engage with my own employees. To me, the common denominator when we look at these issues always seems to circle back to the need for authentic, reality-based leadership.

Learn more about the various solutions provided by Magellan Federal here.