Gus Giraldo joined Magellan Healthcare in 2016, and serves as the president of commercial markets. In this role, he leads the strategic development and management of the commercial markets team, including the account management and sales functions, and leverages customer service, claims and clinical operations to ensure customer satisfaction and engagement.
An actuary by training, Giraldo came to Magellan with more than 20 years of leadership and expertise in the insurance industry, including a strong track record of growing global business through a focus on consumers, product innovation and analytics-driven solutions. In addition, Giraldo’s background includes many years delivering multinational healthcare benefits programs. With a focus on running organizations that focus on retail consumerism, Giraldo’s recent past experience includes time at Chubb’s Latin American life, accident and health business. Previously, he was at Cigna, where he spent more than 15 years in the company’s international business, including serving as chief operating officer for Cigna’s life insurance business and as chief executive officer of their Thailand business. In these roles, he helped create and launch Cigna’s healthcare strategy for China, Southern Asia/Oceania. He also achieved double‐digit top and bottom line growth, managed business integration efforts and sales channel diversification, and significantly improved net promoter scores. Giraldo’s background is particularly strong in the consumer and retail market spaces, having transitioned traditional business‐to‐business companies to direct‐to‐consumer models.
A member of the Fellow of the Society of Actuaries, Giraldo earned his bachelor’s degree in mathematics from The Florida State University and his master’s degree in business administration from the University of Pennsylvania’s Wharton School of Business.